Shipping policy

Shipping cost

Shipping is free on every order, to every country available at checkout. If an express option is offered in your country, its price is shown at checkout, in USD.

Processing

Orders are packed in 1 to 3 business days. We dispatch Monday to Friday, not on weekends or public holidays. Once your order is being processed, we can't change it, including the address, so please check your details at checkout.

Delivery times

After dispatch, these are the usual delivery times. They're estimates, not guarantees.

• United States, Canada and Mexico: 7 to 14 business days
• United Kingdom: 8 to 15 business days
• Europe: 8 to 18 business days
• Australia and New Zealand: 7 to 14 business days
• Rest of the world: 10 to 20 business days

If you order more than one bag, they may arrive in separate parcels on different days.

Tracking

We'll email you a tracking number when your order ships. Tracking updates can take a few days to appear. If there's no movement for more than 5 business days after your shipping confirmation, email support@noirarchy.com.

Customs and duties

International orders may be charged import duties, taxes or customs fees, which the recipient pays on arrival. We don't control these fees. If a parcel is refused and returned to us, the customer pays the customs charges and the return shipping.

Delays

We aren't responsible for delays caused by things outside our control, such as customs, holidays, severe weather or courier disruptions.

Lost or damaged parcels

If your tracking shows the parcel as delivered but you can't find it, check with neighbors and your local post office, then email us and we'll help you file a claim with the carrier. If your bag arrives damaged, email support@noirarchy.com within 48 hours of delivery with your order number and photos.

Wrong address

Please make sure your address is correct at checkout. We can't change it once the order is placed, and we can't be responsible for parcels sent to an address entered incorrectly.

Your statutory rights

Nothing in this policy, or in any other Noirarchy policy, limits your statutory rights.

Questions

Email support@noirarchy.com.